The Fresh Market - Gift Cards not being honored under new carrier - Fraud? Ineptness? Or Bankruptcy?
Today, Saturday 8/10, Fresh Market told me that all my gift cards (bought in 3Q19) are invalid due to a 6/1 system change. When you call the # to verify the GC balance - the message is that balance cannot be verified, and to contact the store. But Kendra, the manager of the Winston Salem store, said that although corporate sent an email about this problem to the stores, store management had not been empowered to fix this. She had been directed to simply tell frustrated and angry customers to call customer care; yet ironically customer care cannot be reached on weekends (which is the time when most professionals shop).
The card I was attempting to use was bought 5/21 and charged to Chase Freedom ($200); my husband sent Kendra the Chase Freedom statement with that purchase but she said that wasn't good enough and that unless customer care could find that receipt in their system - we are out $200. And in any case, customer care and corporate did not work weekends and so I should take off time from my CFO position, to contact customer care on Monday and try to get this resolved.
Well, you can imagine how upset I was. And, when we attempted to use the 3 other gift cards ($100 each) that we have - I became even more upset as all cards show zero balance (both via the call in system and at the cash register). And even though we have the activation slips for the latter 3 cards - Kendra was unable to do anything to help us as this is a system problem. She said that all she could do was write an email to corporate and ask them to call me first thing Monday morning. In the mean time, since my cards don't work - I did not buy the food I wanted (for my Sunday party) at Fresh Market.
I have informed our neighborhood via our HOA email of Fresh Market's system issues and lack of weekend customer support (despite the fact that they've been aware since 6/1 that gift cards may not be recognized by the new system). I would think that given the decline in store traffic since you changed your layouts/goods carried, that you would not want to alienate the remaining customers. But you are by not empowering managers to address your system problems on the weekends. Multiple people in my neighborhood replied to my post and said they had encountered the same problem, and were told that FM is on the *** of bankruptcy, and that is why their GCs are not being honored. Most of my neighbors only had a $50 GC so they have given up fighting the battle with FM...but I have $500 in GCs (given to me by my husband for my birthday and mother's day as he knows the FM is my primary store for meats, fish, produce, cheeses, and pre-made foods). Given that my GCs total $500 - I am not willing to drop this.
Product or Service Mentioned: The Fresh Market Gift Card.
Reason of review: Problems with payment.
Monetary Loss: $500.
Preferred solution: Full refund.
The Fresh Market Pros: Questionable as either fre4aud.
The Fresh Market Cons: Gcs are not being honored if bought before june.