kelly y Tjv

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Verified Reviewer
| map-marker Simsbury, Connecticut

They used to be great now the bakery is awful the employees are not friendly and the managers are just as bad as the employees.. the store itself is good but its quality is going down store also

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No one smiles everyones rude the quality and the freshness of the bakery is bad !!! I dont shop at Avon location theyre the worst .. Guilford is the only one in CT that Id shop at ..too bad because in the south its so different people are friendly and everything is fresh and bakery tastes awesome but AVON is a big no!!!

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User's recommendation: Not in Ct

Anonymous
map-marker Bradenton, Florida

Just calling Payroll

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I wanted to call to ask about my w2. It's like clicking a window to get to another option to get to another option to get through another option all to have a robotic voice say "hang up and email the following" As of now I'm just hoping they respond back because as much fun as it was just to get to that was I can't begin to imagine how fun it would be to find an actual person.

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User's recommendation: All I can say is call on a day off because you will be on the phone for a while

Giavanna Axa
map-marker Tel Aviv, Tel Aviv

Terrible customer service

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I got locked in the bathroom that is located on the second floor for half an hour. The waitress or manager behaved like it was my fault, but it wasnt- the lock was damaged. After I was released by the cook (who knew what he was doing) i didnt get even the smallest sign of an apology, my daughter was late to the train because of that.

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User's recommendation: Don’t go!

Rose E Tef

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Verified Reviewer
| map-marker Hendersonville, North Carolina

Wonderful service

I was at the store in Hendersonville nc today.

I was looking for a half of a cherry pie. There was none there.

A wonderful lady

Laurie kilpatrick at the bakery was working her butt off. She asked me if she could help.

I asked her about the pie and she said give her 5 minutes and she would cut

Me one.

I told her I didnt want to bother her and she said it would be her pleasure.

That was the nicest lady. In this world you can hardly find someone working much

Less helpful and smiling.That made my day today just seeing a smiling face in a business

As I was thanking her she actually told me she loved working there.

So FRESH MARKET you are so lucky to have Laurie.

Thank you,

Rose English

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Preferred solution: Nothing. Just thank laurie

Rebecca W Zpn

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Verified Buyer
|

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Verified Reviewer
| map-marker Germantown, Tennessee

Poor quality tenderloin

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The Fresh Market - Poor quality tenderloin
The Fresh Market - Poor quality tenderloin - Image 2

I just bought a prime tenderloin in a bag at Fresh Market in Germantown. Never again.

Knew I should have gone to Costco or Whole Foods. Tenderloin was $29.99 a lb, butcher cleaned up, took off 3 lbs., ground into chuck. Got home and it clearly had another lb of fat in center. In essence, I paid $180 for 2 lbs of prime tenderloin, 1 lb of fat, 3 lbs of ground chuck.

Last time I will be hood winked at Fresh Market. And, I thought being a member meant something.

Boy was I wrong. Buyer beware of Fresh Market meat specials.

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Loss:
$100

Preferred solution: Full refund

User's recommendation: Do not buy into the Fresh Market meat special scams.

Vicky L Kib

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Verified Reviewer

Conplaint

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As I was paying with my EBT, I had to tell the worker and run it again and he laughed at me. I ran out of the store without taking the receipt, crying to tears.

My entire day was ruined after that.

Especially in these hard times. Please do something about this as mental health is bummer one.

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Preferred solution: Apology

Anonymous
map-marker Charlotte, North Carolina

Still have not received a response about upping the prices for Thursday Special

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Upping the prices for Thursday Special , A lot of people looked forward for the Thursday Special, with the increase in prices its no longer a special, not worth paying the increase for the whole chicken

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User's recommendation: Not to buy at the increase price

Yerachmiel Knx

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Verified Reviewer
| map-marker Miami, Florida

Changing password

I cant seem to be able to change my password. Every time I use the code it says it expired.

Is there any way you can send me a link to do this! Thank you.

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Ray V Ayt

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Verified Reviewer
| map-marker Boca Raton, Florida

Question

I have a simple question why are you making this so difficult please connect me with Customer Service

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Preferred solution: Customer service representative

Margaret P Niw

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Verified Reviewer
| map-marker Tallahassee, Florida

Suggestion to facilitate online ordering for Christmas (and other holidays)

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I went online to place a Christmas order at my local store (@ Village Sq. Blvd, Tallahassee, FL).

When I went to TheFreshMarket.com, the page opened to HOLIDAY ORDERING (I already had my local store selected.) I selected a spiral ham and mashed sweet potato, and placed them in my cart. I then skimmed down to desserts; there were 6 desserts listed, but thid did not include an Old Fashioned Apple Pie, which is what I wanted to order. I then called my local store, and spoke with someone in the bakery department, and asked her if there was a way to also pick up an apple pie when I picked up the ham and potato at the selected time. She said all ordering had to be done online.

To get the apple pie added to my order, she said to go to checkout, and in the box at the bottom, titled "SPECIAL REQUESTS AND ADDITIONAL COMMENTS", to add the apple pie.

To make sure this was correct, I then called the company's customer help number (866-817-****) and asked the lady to whom I spoke if the above information was correct. She said that the information was correct, but if I called back and gave customer help the order number, they would then contact the manager of my local store to make sure the apple pie would be included in my order.

I called customer service back after following the directions, but I was unable to speak to someone. (It was still before 5:00 pm Eastern Time, so apparently they were tied up helping other customers.) I followed their instructions to leave a voice message with my name, email address, and phone number, and my reason for calling. They said someone would contact me within 24 (business?) hours.

I did this, and requested that they either call me or send me an email confirming that they had contacted my local store.

MY POINT: I would not have had to spend all this time adding an apple pie to my order IF, when I started to place my online Christmas order, there were instructions on how to add an item that was not included in the list of items in the Holiday order list.

Example of what information you might include under Holiday Ordering: If you want to add an item to your holiday order that is not listed in Holiday Ordering, just add the items for Holiday Ordering that are listed, and then go to Check Out.

In the box below the listed items, titled"SPECIAL REQUESTS AND ADDITIONAL COMMENTS", type in the name of any others you wish to get added to your Holiday Ordering list.

Another separate comment: Both in TFM in Baton Rouge (from which I recently have moved) and in TFM in Tallahassee, it is often very hard, or impossible, to speak with someone when trying to place an order to pick up that day or on a later date: Sometimes no one answers the phone and sometimes someone does answer the phone, tries to transfer me to a specific department, but no one answers in that department. I understand that TFM stores are often very busy, but perhaps there could be a way to leave a voice message to have someone call a customer back when someone at the store can return the call.

I love TFM, and I am just trying to find ways that the company might make things easier for its customers.

Sincerely, Margaret (Maggie) Platt, 850-728-****; mmplatt@***.com.

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Cons:
  • Produce expensive

Preferred solution: I would like to see TFM find a solution to problem I identified

Resolved
Maddy L

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Verified Buyer
|

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Verified Reviewer
| map-marker Greensboro, North Carolina

Resolved: Meat department

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The Fresh Market - Meat department
Updated by user Aug 19, 2021

Company fixed the issue and I have been provided with partial refund.

Updated by user Aug 19, 2021

The Fresh market has called snd resolved my issue. I am pleased they have refunded my money …

Original review Aug 15, 2021

I purchased several kinds of meats for a dinner party. To say the least the chicken kebabs were dry snd had a milky substance on them .

The salmon was mushy and had no flavor , looked like it was frozen and thawed out.

We had to throw all this food away. I spent 174 dollars.

I dont think I will shop at this market ever again.

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Loss:
$174
Pros:
  • Deli dept is good

Preferred solution: Full refund

User's recommendation: Shop somewhere else!

Serena B Xgw

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Verified Reviewer
| map-marker Fishers, Indiana

Dry rotisserie chicken dry chicken and over cooked rotisserie chicken

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Dry rotisserie chicken dry chicken and over cooked rotisserie chicken Often inconsistent at the Carmel store in Indiana

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Loss:
$22
Pros:
  • Nice employees
Cons:
  • Not a good refund system

Preferred solution: Full refund

User's recommendation: Often inconsistent at the Carmel store in Indiana

James T Zbs
map-marker Memphis, Tennessee

Employee behavior

On March 21,2022 me and my wife was in the store shopping when to check out Cashier had a bad attitude she throw my money on counter I told her I was going to call management and corporate she said she didn't give a Dame who I call this happen at the Union Store Tag said Chantel 8.30 Monday Night

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Pros:
  • Food
Cons:
  • You hire trashy people

Preferred solution: She doesn't need to be in store with her attitude

User's recommendation: Don't go there employee bad attitude

Anonymous
map-marker Birmingham, Alabama

Very disappointed.

I was planning on getting your Valentines meal for two, as advertised in your February 22 Magazine. Upon reading the ad I realized that by the wording it would not work out because it read to be picked up 2/14.

After talking to a coworker it was explained to me that the web site read differently because they had ordered it from there. I have enjoyed The Fresh Market (at least weekly) for years.

And was excited about this great offer. But already made different arrangements prior to gaining this information.

Disappointed Customer.

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User's recommendation: I have not heard from The Fresh Market.

Leticia M Clv

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Complaint

I have a complaint on a manager and a assistant manager very rude very disrespectful talk to me as there team member any kind of way. Its very unfair how I got fired all because I had something to do so I came to work to do the wet wall then go where I had to go ken as the assistant manager disrespected me talking to me any kind of way and Steve did too, he come in late he sleeps in the back in there car he also sleep in Marco car and hes the manager he let people take things out of the store.Thats not a way to fire someone all because I had somewhere to be. This store need to be check its some file things going on in that store..

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Pros:
  • Store manager
Cons:
  • You hire trashy people

Preferred solution: Let the company propose a solution

Judy S Fip
map-marker Bradenton, Florida

Bad Chicken

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I purchased boneless chicken breast today and when

I got home and opened them, the smell was terrible!

I few months ago, I purchased a turkey and the same

thing happened! Terrible quality control.

Now we have

to again drive 40 minutes to take our receipt back to

get a credit. This is not acceptable.

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Cons:
  • That it was not fresh
  • Poor quality

Preferred solution: Apology

User's recommendation: I would find another place to shop for meat and poultry

About

Summary

Featured recipes, ideas and tips are published by The Fresh Market on its official site. Savannah pecan pie, smokey cheddar mini burgers, sweet grilled peaches and lots of other special food are recommended by the upper mentioned source. All recipes are published together with colored illustrations. Fresh market has its own local store. It organized charity actions and supports local producers in order to win customers choice. There is a special community where the clients can learn about recent activities and specials launched by the company. You can sign up for the newsletter in the online regime. As for the career opportunities, the company posts them on the official site.

The Fresh Market reviews and complaints

The Fresh Market is ranked 62 out of 665 in Supermarkets and Malls category

Area Served

USA

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